Automated Workflows

Automate processes so you can spend more time building relationships

MantisProperty's automated workflow system works like a digital personal assistant that can be easily configured to perform tasks that run when certain conditions are met.

Put simply, a series of actions can be configured to run after a certain trigger occurs.

Automated workflows can be created and configured to run for your entire office, and can also be created by or for specific agents.

Automated workflows can be set to be disabled after running once, be deleted after running once, or to run continuously.

Automated workflows allow you to automate common tasks to allow your agency to run more efficiently and free up more time for you to do the things you love such as building relationships and closing deals.

MantisProperty also comes with a bunch of highly useful workflows that have been carefully designed to help agencies work more efficiently. These templates can be installed at the click of a button and then customised however you want.

Triggers

You can set a workflow to run when one or more of the following events occurs:

Contacts

A new contact is created
A contact is added to a specific group
A contact attends an open home
A contact makes an enquiry on a listing
A contact applies for a commercial lease
A contact applies for a residential lease
A contact becomes a hot buyer
A contact becomes a warm buyer
A contact becomes a hot tenant
A contact becomes a warm tenant
A contact becomes a hot vendor
A contact becomes a warm vendor
A contact becomes a cold contact
The contact's birthday
1 year after a contact purchased a property or business

Appraisals/Proposals

An appraisal is created
A proposal is sent
A proposal is accepted
A proposal is rejected

Listings

A new listing goes live
A price is changed
A listing is under contract
A listing is marked as sold or leased
A listing is archived/withdrawn

Inspections / Open Homes

A new inspection / open home time is created
An inspection / open home time has been deleted
After an inspection / open home has completed

Offers

A new offer has been recorded in CRM
An offer has been submitted by a potential buyer
An offer has been sent to the vendor/seller
An offer has been accepted by the vendor/seller
An offer has been countered by the vendor/seller
An offer has been rejected by the vendor/seller

Contracts

A new contract has been created
A contract due date becomes overdue
A deposit is received
Finance has been approved
A contract goes unconditional
A contract is settled
A contract has been cancelled
A contract has been deleted

Actions

An endless amount of actions can be set to run on a workflow once the trigger has been activated. Actions can be set to run in a specific order, which can be changed at any time using the drag and drop interface.

Wait a specific amount of time e.g. send an email 12 months after a contact has been added or wait a day to send the next email in a series of emails
Create a task
Send an email
Send an SMS
Change the status of a contact (eg. change to cold, warm, hot, no answer, converted, etc)
Send vendor report e.g. showing all enquiries and open home feedback for a specific listing
Jump to a specific step in the workflow when a condition is met (eg. resend an email campaign to people that did not open the original campaign within 7 days)
And much more...

Conditions

Set specific conditions within your workflows to trigger specific actions when specific conditions are met

Conditions that can be detected include:

When an email campaign is opened
When an email campaign is not opened
When someone has clicked on a link in an email campaign
When someone has not clicked on a link in an email campaign
When a contact status has changed to cold, warm, hot or converted
When a contact status has not changed to cold, warm, hot or converted
Wait a specific amount of time for the condition to be met (eg. wait 5 days before deciding if the contact has not clicked a link in the email)

When conditions are set, you can then create worflows for if the condition is met or not. For example, your workflow could send an email and then you could set a condition to check if the email has been opened and if not, send another follow up email. You could then specify the condition to wait 48 hours to be met so that if someone has not opened the email within 48 hours, it sends them another one. This allows a huge amount of flexibility and customisation of automated workflows to do whatever you want.

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